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Contact Us

If you would like technical advice prior to purchasing your new fire, need to arrange a warranty repair or have any other queries there are a few easy ways to get in touch with us:

           - EMAIL by filling in the short form to the side
           - TELEPHONE
           - POST -
BFM Europe Ltd, Gordon Banks Drive, Trentham Lakes, Staffordshire, ST4 4TJ       

If your enquiry relates to a product you have already purchased or currently have installed in your home, please provide the model and serial number of your fire. This can be found on the fires rating plate.

Please Note Our office opening hours are 8.45am to 5pm Monday to Thursday and 8.45am to 4pm Friday. If you would like to arrange a warranty service please call us on 01782 339 008. We cannot process any service requests by email.

Telephone Enquiries
Please feel free to call one of our specialist departments:
Customer Care Department
Tel: 01782 339022 
General Enquiries
Tel: 01782 339000
Sales Advice & Administration
Tel: 01782 339010 
Spare Parts
Tel: 01782 339034
Technical Advice
Tel: 01782 339039